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Thank you for purchase! We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

 

RETURNS

All return must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original price and labels attached.

 

RETURN PROCESS

Turn an item, please email customer service at elJefeHempco@gmail.com to obtain a return merchandise authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

El Jefe Hemp Company

Attn: Return

RMA#

3301 S. 14th St. Ste. 21

Abilene, TX 79605

United States

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

After receiving the return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take one to two billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when you return has been processed. EXCEPTIONS For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. Please Note · Sale items are FINAL SALE and cannot be returned. · Returned items MUST be unopened to get a refund.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

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EL JEFE HEMP COMPANY, LLC

3301 S 14TH ST. STE. 21

ABILENE, TEXAS 79605

(325) 386-0337