Return & Refund Policy
Last updated: September 2026

We want you to be happy with what you buy. Because most of our products are eaten, applied to the skin, or used with the body, we can only accept returns on items that are unopened and in their original condition.

What You Can Return
Unopened, unused items in their original sealed packaging, within 15 days of purchase (in store) or delivery (online), with proof of purchase.

What We Can't Take Back
- Opened or used consumable products, including gummies, edibles, drinks, tinctures, topicals, and pet products. This is for safety and hygiene.
- Devices and accessories that have been used, such as a Puffco device or chamber. If a device is defective, see "Device Warranties" below.
- Items marked "final sale."

Damaged, Defective, or Wrong Items
If something arrives damaged, doesn't work when you first open it, or isn't what you ordered, contact us within 3 days of delivery or pickup with your order number and photos. We'll replace it or refund you, including any shipping you paid. Please don't send the item back unless we ask you to.

Device Warranties
Puffco devices come with Puffco's manufacturer warranty, and warranty claims are handled by Puffco. Stop by the store and we'll help you start a claim.

How to Make a Return
In store (fastest): Bring the item, your receipt or order number, and your photo ID during store hours.

By mail:
1. Email us at eljefehempco@gmail.com with your order number and the item you'd like to return. We'll reply with a return authorization (RMA) number. We can't accept mailed returns without one.
2. Pack the item securely in its original packaging, and include your RMA number and proof of purchase.
3. Mail it to: El Jefe Hemp Company, Attn: Returns, RMA #____, 3301 S. 14th St., Ste. 21, Abilene, TX 79605.
4. Return shipping is your responsibility unless the item was damaged, defective, or wrong. We recommend a trackable shipping method.

Refunds
- We'll inspect your return within 7 days of receiving it and email you when your refund is processed.
- Refunds go back to your original payment method. Card refunds can take one to two billing cycles to appear, depending on your bank.
- Original shipping charges aren't refundable unless we made a mistake.

Exchanges
Want something different? We're happy to exchange unopened items in store within the same 15-day window.

Canceled Orders
- If you cancel: Contact us as soon as possible. If your order hasn't shipped or been picked up, we'll cancel it and refund you in full.
- If we cancel because an item is out of stock or can't legally be shipped to you, we'll refund you in full for the canceled items.
- If we can't verify your age, we'll cancel your order before it ships and refund you in full.
- If a pickup order is canceled because the ID doesn't match the order or doesn't show you're 21 or older, we'll refund you in full.
 

Questions?
El Jefe Hemp Company, LLC
3301 S. 14th St., Ste. 21
Abilene, TX 79605
Phone: (325) 386-0337
Email: eljefehempco@gmail.com