Shipping Policy
Shipping & Pickup Policy
Last updated: September 2026
All customers must be 21 or older. We verify age on every order: with a photo ID for in-store pickup, and before shipping for delivered orders. This is required by Texas law, and we can't make exceptions.
In-Store Pickup
- Choose "In-store pickup" at checkout. Pickup is free.
- We'll email you when your order is ready.
- Store hours: Monday–Friday 11 am–7 pm, Saturday 12–5 pm, closed Sunday.
- Bring a valid, unexpired, government-issued photo ID showing you're 21 or older. The name on your ID must match the name on the order.
- We'll hold your order for 7 days. After that, we'll cancel it and refund you.
Age Verification for Shipped Orders
Before any order ships, we verify that the buyer is 21 or older. If we can't verify your age, we'll cancel your order and refund you in full.
Orders may only be placed by, and delivered to, adults 21 and older. Please choose a delivery address where your package won't be picked up by anyone under 21.
Where We Ship
We ship only within the United States, and only to addresses where every product in the order can be legally delivered.
We currently do not ship to Alaska, California, Colorado, Connecticut, Delaware, Idaho, Iowa, Louisiana, Maryland, Michigan, Minnesota, Montana, Nevada, New York, North Dakota, Oregon, Rhode Island, South Carolina, South Dakota, Utah, or Vermont.
Hemp laws are changing at both the state and federal level, so the states we ship to, and the products we can ship to each state, may change without notice. If any item in your order can't legally be shipped to your address, we'll cancel that item and refund you for it.
Processing Time
Orders ship within one business day (Monday through Friday, not including holidays). You'll receive an email with tracking information when your order ships.
Delivery Time and Cost
- Most orders arrive within 1–3 business days after they ship.
- Shipping costs are shown at checkout before you pay.
- Free shipping on orders over $150 before tax, to eligible addresses.
- No signature is required. The carrier may leave your package at your door or another safe location.
Late, Lost, Stolen, or Damaged Packages
- If your order hasn't arrived within 5 business days after you get your tracking email, contact us with your name and order number, and we'll look into it.
- Once the carrier marks a package as delivered, it's your responsibility. If a package marked delivered is missing, check with neighbors and your building's mail area first, then contact us and we'll help you file a claim with the carrier.
- If your order arrives damaged, contact us within 3 days of delivery with photos of the box and the product. Our Refund Policy explains how we'll make it right.
- Please double-check your address at checkout. If a package is returned because of an incorrect address, we'll work with you to reship it, and you may need to pay the new shipping cost.
Questions?
El Jefe Hemp Company, LLC
3301 S. 14th St., Ste. 21
Abilene, TX 79605
Phone: (325) 386-0337
Email: eljefehempco@gmail.com